Installation
Q. Which version of the iPhone/iPod touch software do I need?
A. You need the
iPhone 2.1 Software Update or subsequent software updates. The app won't work on previous versions of the iPhone software.
Q.How do I install the app?
A. From your computer:
- Click on this link to launch the iTunes Store and download the app.
- Once the download is complete, sync your iPhone or iPod touch with iTunes.
- Go to the Home Screen on your device and tap the 'DisneyPlan' icon.
From your iPhone or iPod touch:
- Tap the App Store icon.
- Search for Disneyland Park Planner.
- Download the app.
- Go to the Home Screen on your device and tap the 'DisneyPlan' icon.
Q.How do I uninstall or reinstall the app?
Functionality with Original iPhone and iPod Touch
Q.What functionality will I lose if I am not using the iPhone 3G?
A.
We strived to make this app as functional as possible without the need for true GPS capabilities or a data connection. However, some limitations are unavoidable.
Below is a summary of the functions that require either the iPhone 3G or a data connection. We have been unable to locate unrestricted WiFi access that works within Disneyland® Park. However, we have found a data connection via the Edge network or 3G to be available throughout the park, at least outdoors.
| Requires iPhone 3G GPS |
Requires a Data Connection |
| “Find Me” |
Attraction wait-times and closures |
| “Near Me” |
Hours and events |
| |
Ability to email My Experience and feedback |
Basics
Q. How do I get back to the top level of a section?
A.
Once you have moved down multiple screens on the app (for example, by going to Attractions, then By Land, and then to a detail page for a particular attraction), to get back to the top level of a section with an icon in the bottom bar, you can simply double-tap the icon (e.g., Attractions) to go to the top level. If you are in a section without an icon in the bottom bar or you wish to view prior screens, you can tap the Back button multiple times.
Q. Can I zoom in or out on the Map?
A.
Yes. Zooming in or out works the same way the iPhone does with applications like Safari, the iPhone’s Internet browser. Place both fingers on the iPhone screen and spread them apart to zoom in. Place both fingers on the iPhone screen and pinch them together to zoom out.
Map
Q. Can I see my location inside Disneyland?
A. Yes, if you are using the iPhone 3G. Tap the Find Me button on the Map page.
Q. Can I see what attractions, food or shopping are near me on the Map?
Q. What can I see on the Map if I am using the first generation iPhone?
A.
If you are using the first generation iPhone, you can see everything on the Map except for your location and items near you, as these require true GPS to be effective. However, you can view:
- All attractions or attractions on your To-Visit list
- Color coded wait times;
- All shopping;
- All dining; and/or
- All snack carts
Locations are designated by icons.
Q. What can I see on the Map if I am using the iPod touch?
A.If you are using an iPod touch, you can view:
- All attractions or attractions on your To-Visit list;
- All shopping;
- All snack carts; and/or
- All dinning
Locations are designated by icons.
Q. Can I see the attractions on my To-Visit list on the Map?
A.
Yes. The default settings add attractions on your To-Visit list to the Map automatically in the form of circles that are color-coded to indicate wait times! You don’t have to do anything.
Q. Can I see attraction, dining,snack cart and shopping names on the Map?
A.Yes. Tap on any circle or snack cart, dining or shopping icon for the name of that location (e.g., Space Mountain, Carnation Café, Disneyana).
Q. What do the colored circles on the Map mean?
A.
Each circle on your Map shows the location of an attraction on your To-Visit or list . The circles are color-coded like a traffic light. Green means the reported wait time is significantly less than average for that attraction. Yellow means the reported wait time is about average for that attraction. Red means the reported wait time is significantly higher than average for that attraction.
A check mark inside a circle means this is an attraction on your To-Visit list that you visited. A blue circle indicates an attraction on your To-Visit list for which we do not keep track of times (because wait-times are normally low) or for which updated wait-time information is unavailable.
Attractions
Q. How do I search for an attraction?
A.You can search by name by tapping the Search icon on the Map page or on the Attractions main page.
Q. How do I view and sort through attraction options?
A.
You can quickly view and sort through attractions By Name, By Land, by Most Popular, by those offering FASTPASS®, and By Type.
The attraction types are Adrenaline, Adventure, Amusement, Family Fun, For the Kids, Shows/Exhibits and Transportation. We list some attractions under multiple types.
Q. What kind of detail can I see for each attraction?
A.For each attraction, we provide:
- A thumbnail photo.
- The land where it is located.
- A brief description.
- An insider’s tip when applicable.
- Any height restrictions.
- Whether the attraction offers FASTPASS®.
- The ability to see its location on the Map by tapping the Map It button for any attraction.
- And for popular attractions, the reported wait time when available.
Q. How can I find out if an attraction is closed?
A.We note closed attractions on the Attractions and Favorites pages, next to attraction names.
Attraction Wait Time Information
Q. Where does attraction wait-time information come from?
A.
Wait-time information is based on recent feedback provided by users of GotPlanS Disneyland Park Planner. A user can submit their wait times when he or she checks an attraction off his or her To-Visit list or on the Wait Time pages. Your team of developers are regular Disneyland® attendees and annual passholders. As more and more people use our app, this feature will only get better.
Q. How is wait-time information updated?
A.Wait-time information is stored on our servers and is pushed out to our users.
Q. Can I choose to not provide wait-time information?
A.
Yes. Submitting wait-time information is strictly voluntary, but we encourage you to take a few seconds to submit this valuable information and make a positive contribution to the GotPlanS community.
Q. Is the reported wait time information is accurate?
A.
We strive to ensure that reported wait-time information is as accurate as possible. We have set up our databases to recognize unreliable reports. We also have a core group of regular Disneyland® visitors with the power to override reported wait-times,
To-Visit
Q. How do I add an attraction to my To-Visit list?
A.There are two easy ways you can add an attraction to your
To-Visit list:
- On the To-Visit page, tap the Add Attractions button and then tap the check-box next to any attraction you would like to add so that it lights up green.
- On any Attractions page, tap the check-box next to any attraction you would like to add so that it lights up green.
Q. How do I remove an attraction from my To-Visit list after I have visited?
A.
Tap the corresponding I-Visited checkbox for the attraction you visited on the To-Visit screen. This attraction will now appear with a check next to it, in gray-colored type, and will move to the bottom of your To-Visit list.
Q. How can I easily tell how many attractions remain on my To-Visit list?
A.If you have the To-Visit icon in the bottom bar, a red circle will show the number of attractions remaining on your To-Visit list.
Q. How do I refresh attraction wait-time information on my To-Visit list?
A.
Tap the Refresh icon on the top-right of the To-Visit screen. Wait-time information also automatically refreshes each time you leave and return to the To-Visit screen.
Q. How do I remove an attraction I am not going to visit from my To-Visit list?
A.There are three ways to remove an attraction from your
To-Visit list that you do not plan to visit:
- On the To-Visit page, swipe across a particular attraction and tap the Delete button.
- Tap the Edit button on the top-left of the To-Visit screen and touch the Delete circle next to any attraction and then tap the Delete button, or tap the Delete All button at the top-right of the To-Visit Edit screen to delete all attractions.
- On any Attractions page, tap the check-box next to an attraction’s name so that the check-box turns gray.
Q. How do I change the order of Attractions on my To-Visit list?
A.
Tap the Edit button on the top-left of the To-Visit screen. Hold your finger on the three horizontal lines appearing on the right side next to an attraction name and drag the attraction to where you would like it to appear on the list. Remove your finger from the screen to drop the attraction into place.
Alerts
Q. What are Alerts?
A.Alerts are automated pop-up notices that inform you when a particular attraction has a reported wait time that is less than a level you specify.
Q. How do I set an attraction Alert?
A.
You can set an attraction alert by tapping the Add Alerts button on the To-Visit pages. You can also tap on the Alerts icon and tap the button Add Attraction Alerts. Tap the attraction for which you wish to add an Alert.
Q. Can I customize my Alerts settings?
A.
Yes. When you are setting an Alert, you can set the minimum wait time for any Attraction before you want to be alerted. You can also limit how often any Alert for a particular attraction can be repeated. This helps prevent you from being inundated with repetitive Alerts.
If you tap the Settings button on the Alerts screen, you can also set up Alerts to only activate during specified times. For example, you can set up Alerts to only be active between 12:00 pm and 8:00 pm.
Q. Will my Alerts work if my iPhone or iPod touch goes into “sleep” mode?
A.Yes, as long as the app is open and the device is not locked.
Q. Will my Alerts work if the app is not open?
A.No. The app must be open. Apple does not allow apps to run in the background.
Q. Will my Alerts work if I close the App but open it later?
A.Yes. Each time you open the app, it will check for applicable Alerts and will continue to work until the app is closed.
Hours & Events
Q. Can I see Hours & Events information for future days?
A.
Yes. We realize you may want to see park hours and events ahead of time, or are visiting for multiple days. We generally keep park hours updated far in advance and keep events information updated one to three weeks in advance.
Q. What Hours & Events information can I see?
A.
We provide park hours, including special admission hours. For events, we provide scheduled event names, times and locations through a Map It button.
Q. How do I add Events to My Calendar?
A.Please see the My Calendar section of these FAQs.
Q. Can I see what times various characters will be in the park?
A.
No. While we point out areas where characters are typically located, time information is available in limited form on the paper handout you receive when you enter the park. However, its generalized nature limits its usefulness.
My Calendar
Q. How do I add an Event to My Calendar?
A.Tap the Add To Calendar check box next to any Event time on the Hours & Events pages so that it lights up green.
Q. How do I add a FASTPASS® return time to My Calendar?
A.
Tap the Add FastPass button on the To-Visit or My Favorites pages. You will be prompted to add the applicable attraction and return time for your FASTPASS®.
Q. How do I add a Disneyland® Park restaurant reservation to My Calendar?
A.Tap the Set Time initial button on the Food & Drink - Reservations page. You will be prompted enter reservation time.
Q. Can I add items to My Calendar prior to the day that I visit?
A.Yes. You can add items to My Calendar to the extent information is available. Event times are normally available at least one week in advance.
Q. Can I create/edit and view My Calendar for multiple days?
A.
Yes. Each time you go to create/edit or view My Calendar, you will be asked to choose the date you are interested in. This allows you to have multiple My Calendar days if you are planning an extended visit.
Q. Can I add items on My Calendar to the calendar on my iPhone or iPod touch?
A.
No. Apple prevents interaction between apps and the iPhone calendar. If Apple changes its policy on this matter, we will look to integrate the two.
Reminders
Q. What are Reminders?
A.Reminders are automated pop-up notices that inform you when an item on your My Calendar list is upcoming.
Q. How do I set my Reminders?
A.
You set Reminders once - either off or on and for all My Calendar items. Tap the Reminders button on the Add FastPass, or My Calendar pages to set your Reminders.
Q. For what items can I set Reminders?
A.
You can set Reminders for items appearing on your My Calendar list: events; FASTPASS® return times; and Disneyland® Park restaurant reservation times.
Q. Can I customize my Reminders settings?
A.
Yes. You can set your Reminders to occur anywhere from 5 to 60 minutes prior to the My Calendar item. At that specified time before each My Calendar item, a pop-up will appear reminding you about the item.
Q. Will my Reminders work if my iPhone or iPod touch goes into “sleep” mode?
A.Yes, as long as the application is open and the device is not locked.
Q. Will my Reminders work if I close the App but open it later?
A.Yes. Each time you open the app, it will check for applicable Reminders and will continue to work until the app is closed.
Food & Drink
Q. How can I search Food & Drink?
A.You can search for food and drink on the Map page or on the Food & Drink--Dining pages by food/drink type.
Q. How do I view and sort through my Food & Drink options?
A.
We have made it simple to view and sort through snack, dining and drink options:
Snacks - sort by Land or by Type
Dining - sort by Land, by Name, by Price, by Type and by those accepting Reservations
Drinks - sort by Type
Q. What kind of information does the app provide for each restaurant?
A.
For each restaurant, we provide the land where it is located, a summary of the types of food it generally offers, its price range, the type of restaurant (e.g., counter service) a full menu with prices, and the ability to see its location on the Map.
Q. Can I see menus for restaurants inside Disneyland® Park?
A.Yes, we provide full menus with prices for each restaurant.
Q. Can I make restaurant reservations for locations inside Disneyland® Park?
A.
Yes, for certain restaurants. Tap Restaurant Reservations on the Food & Drink main page for a list of Disneyland® Park restaurants that accept reservation. Tap the Call icon to dial directly from inside the app and make reservations. Once you have your reservation, you can add it to My Calendar
Q. Can I see information on snack carts?
A.
Yes, you can search for snack carts by land or by category (e.g., popcorn). We provide the Land and offerings for each snack cart that is typically open on any given day.
Q. How do I see a restaurant’s or snack cart’s location on the Map?
A.Tap the Map It button next to the restaurant’s or snack cart’s name.
Q. Are all snack carts open every day in the same places?
A.
Not all snack carts are open every day, but we have included those snack carts that we have found to be open on the vast majority of days. In our experience, snack carts tend to be positioned in the same locations throughout the year.
Shopping
Q. How can I sort through my Shopping options?
A.You can search shopping options on the Map page or on the Shopping main page, either by Land, by Name or by Category of goods offered.
Q. What kind of information do you provide for each Shopping location?
A.
For each shop, we provide the Land where it is located, a summary of the types of goods it generally offers, and the ability to see its location on the Map.
We note only those shopping item categories that you won’t find in most shops, such as personalized items and items with a particular theme.
Q. How do I see a shop’s location on the Map?
A.Tap the Map It button next to a shop’s name.
Q. Can I see a detailed list of what each store carries?
A.
We note shopping item categories that you won’t find in most shops, such as personalized items and items with a particular theme. You can find common shopping items such as general Disneyland® clothing in the vast majority of Disneyland® shops.
With literally thousands of different items offered across Disneyland® and changing weekly, it is not feasible for us to keep track of more detailed information.
My Experience
Q. What is the My Experience page?
A.
The My Experience page is a summary of the attractions you have visited at Disneyland®, based on the attractions you check off your To-Visit list. For each attraction on your My Experience page, you can record personalized notes about your experience, creating a sort of virtual diary.
Q. How do I share the information on the My Experience page?
A.Simply tap the Share My Experience button on the My Experience page and fill in the necessary items.
Q. Can I send My Experience to multiple people at once?
A.Yes. Hit the "+" button to add multiple recipients from your address book.
Q. How is My Experience sent to friends and family?
A.
It is sent through our servers to your chosen friends and family. It will include your email introduction and then a list of all Attractions you visited and any descriptions that you added.
Q. Does GotPlanS save / can GotPlanS view My Experience if I share it with family and friends?
A.No
My Gift List
Q. How do I add a new gift recipient and gift idea to My Gift List?
A.Simply tap the Add to List button on the My Gift List page.
Q. How do I check off a gift recipient from My Gift List?
A.Tap the corresponding checkbox for a gift recipient so that it lights up green.
i-Parked
Q. How do I record where I parked?
A.
Simple scroll wheels allow you to note the lot, level (when applicable), section and aisle where you parked. This information will be saved in the app so you don’t have to worry about losing it.
Annual Passholders
Q. What information do you provide for annual passholders?
A.We provide blockout date calendars for all three types of annual passes.
FAQs
Q. Can I see these FAQs from inside the app?
A.
Yes, you can view substantially similar FAQs that we built into the app for your quick and easy reference. Tap the Tips & FAQs icon to view them. We have also included a few quick tips for getting the most out of GotPlanS Disneyland Park Planner.
Feedback
Q. Can I provide feedback from inside the app?
A.
Yes. On the My Experience page, tap the Submit My Feedback button and fill in the necessary items. We appreciate the time our users take to help us make the next version of GotPlanS Disneyland Park Planner better for everyone.
Settings
Q. How do I customize the icons shown in the tab bar at the bottom?
A.To Customize the icons:
- Navigate to the More screen by tapping its icon in the bottom bar.
- Tap Edit to enter the editing mode.
- Tap an icon and drag and drop it to the bottom bar.
- When you are happy with the icon positions, tap Done.